Reviews for BALMER LAWN HOTEL & SALTUS SPA | BROCKENHURST | NEW FOREST, BROCKENHURST

5/5 from Katie
3 years ago
After getting engaged at the Balmer Lawn hotel in December 2022, we loved the idea of getting married at the place we got engaged. From the moment we met Ruth, she instantly put us at ease, & we knew we wanted her to be a part of our …
5/5 from Ian
3 years ago
Extended New Year break. Once again we were welcomed back as if we were family. The hotel was beautifully decorated for the festive season. The New Year’s Eve gala event started with an excellent tasting menu. My wife wanted something …
5/5 from Nicola
3 years ago
Had a fantastic afternoon tea for our friends birthday. Hotel is really lovely & they still had the Christmas tree up which was nice. The food was lovely with plenty of savoury items which was a nice change from sandwiches. Scones & …
5/5
3 years ago
Came 2022 for Xmas and had an amazing experience. This year, many of the family were unavailable so decided to go between Xmas and New Year. What a good decision. Still very Christmassy inside and staff were still on top form. ||The good …
5/5 from Tom
3 years ago
I am delighted to provide an excellent review for the Balmer Lawn Hotel following a recent 'long, lost family' meeting. Whilst reserving a table in a quiet area, I explained our circumstances and the response was warm and understanding. …
3/5 from Sue
3 years ago
We booked for a three day break and arrived after a horrendous journey. I desperately needed to use the toilet but there is no disabled toilet in reception and had to climb three steps. Only one disabled parking space although plenty of …
4/5 from Stella
3 years ago
My daughter and I had a spa day. Staff very friendly. Spa Treatments excellent. Lunch was delicious. My only concern was how cold it was in the relaxation area, 17° not a very comfortable temperature when in a dressing gown. I did mention this to the therapist. Hopefully this will be addressed. Pool a little cold for me. But jacuzzi and sauna great.
5/5 from katie
3 years ago
We stopped in after a Sunday forest walk for some lunch without a reservation & had a great experience. We had a hot sandwich & chips which were great, but what really made the difference was the high service level. A special mention to Marlena who was super star and nothing was too much trouble 🌟. We had a lovely time sipping on some hot chocolate, with lots of lovely Christmas decorations and even had a live saxophone playing - great touch. Can recommend this is a great spot for a nice warm winter lunch with great hospitality.
3/5 from lolly
3 years ago
Booked for an anniversary a few of days hoping to have a couple of massages for us both. Sadly on arrival all treatments were booked so used the rather small jacuzzi and sauna room once. Went to best body chiropractic and sports massage in Lymington for our treatments and highly recommend. At the hotel the food was great but rather pricy. Lovely decorated for Christmas. Staff welcoming and very friendly. The bed was large but a zip in the middle (rather unromantic) headboard very tatty, shower head wouldn’t stay up and fan noisy and room cold as I think they turn the heating off in the day. On the plus side, my dog was welcome in the room (£25 per night) and in the bar, chews, bed, bowls provided for him. Room was spacious, clean and had a fridge.
4/5 from Kay
3 years ago
Just back from two nights at the Balmer Lawn Hotel. It was decorated brilliantly for Halloween 🎃 I had asked for a quiet room which we received. It was very clean and good housekeeping. There wasn't any heating in the room. There appeared to be a boxed in radiator under the window, which wasn't on, and nowhere to adjust it! There was a heated rail in the bathroom, thankfully. The plug in the bath was stuck in the plughole, so we had to use a spoon to release the water after bathing. We did notify reception. The staff were all very nice and the hotel is situated in a lovely location. Although the presentation and evening meals were delicious, there was a long wait. We were told the first evening by the young lady waitress that she would not put our order through as she did not want to overload the kitchen staff. At that point, there were only five tables seated in the main restaurant. On the second evening, we ordered two cold desserts, one being ice cream. We waited thirty minutes and had not received them, so we cancelled our order. Overall, it was a nice stay.