Meadens Skoda Brockenhurst were helpful because they provided all information as requested in a quick and friendly manner

Great customer service, really friendly knowledgeable staff, called up about the car and two days later delivered direct to my door.

Although we did not purchase from Meadens, i wanted to thank George for his excellent service when i enquired in two cars on separate occasions. George provided me with full details, and video of the first car taken just as it arrived and he even highlighted all the minor marks that would be attended to prior to sale. Unfortunately, i misread the price, and it was over my daughter's budget, so I did not progress this. When I phoned up to explain this to George, I enquired about another car, and again he provided me with the details. For some reason the video had not come through, and the following day I spoke to Tom, as George was on his day off, (which he'd told me the previous day) who immediately resent the video and answered my questions. We discussed the car, but ultimately it had a feature which my daughter did not want, and she decided on an alternative elsewhere. Tom immediately refunded the deposit I had previously placed, without me even asking, and said that could use them in the future if they could assist me. It is good to come across a dealership where ensuring the customer is satisfied, and ones that treats customers as an individual and feels valued. I can highly recommend Meadens and intend using them in the future if the need arises.

We had our Superb serviced at Meadens last month and there was an issue with some communication. When I raised the issue I was very impressed with the honest and professional response. They offered to put the issue right during our next visit. We're very satisfied with how they dealt with us.

An enjoyable and easy experience dealing with Meadens. Ben in sales looked after us very well and made the process of trading in and handover of our new car enjoyable. I would wholly recommend them based on our very positive experience

Great Job!!!! I would like to thank George Kelly in the Meadens Skoda for doing such a great job. George was very welcoming, courteous and a very easy person to deal with. I have arrived from overseas after many years abroad and needed to find a car. I have been to a few companies but I found nothing of interest to me. I live near London and couldn’t find anything nearby. Had a search and found a Skoda Kamiq available in Brockenhurst. I called and asked if it was possible to hold the car until the next day so that I didn’t make the journey only to find out it was sold. George was very helpful in a full-on situation. I was offered finance which was a great deal but I was lucky enough not to need this. I must praise George as I have been in the sales business for 30 years myself. I am a CEO of a large company and felt that I would like to just say a few words to make his day. Well done George, great job and keep up the good work. Maybe you can work for me someday 😊

A fantastic dealership with first class customer service. We can not recommend Meadens Brockenhurst enough. An absolute pleasure to deal with and nothing was ever too much trouble. Tom and Will were brilliant from initial contact to hand over, with Will even hand delivering an umbrella to our door and sorting out a chip on the windscreen. It’s out first time to the Skoda brand and we wouldn’t go anywhere else now. How a dealership should be run.

I've had to re-write this review as Meadens posted my personal information in their response without my consent, forcing me to delete the review to protect my data. Meadens, when you read this: I do NOT consent to any of my personal data, including but not limited to my car registration, being shared publicly. I brought a new Octavia in 2020 which from the beginning had an obvious fault with the electronic tailgate. Intermittently, but frequently, it would fail to open. This has been reported AND demonstrated to Meadens multiple times, but in nearly 3 years they've done nothing to resolve it. In response to their previous reply, the video footage most certainly does show the tailgate failing to open and was taken approx. 1-2 feet away from the rear of the car. I have several similar videos of this, and on the very first visit relating to it one of your receptionists confirmed verbally that she had gotten it to fail also. I can't prove that last point, but likewise I also can't prove or disprove whether it failed for your technicians. This is why I provided the requested video footage of the fault. Moving on. On every visit all I was told is that they have done "diagnostics" and found no fault. Per my original review, I suspect this simply means plugging in a laptop and recording no error codes as no further detail has been offered on the work / tests done, despite asking for it multiple times. Again, in direct response to your prior reply, whether or not there are any codes stored in the software is irrelevant as far as I'm concerned; any competent Engineer knows that just because a system doesn't have any recorded errors doesn't prove there is no fault. If the computer won't tell you the answer, the Engineer needs to figure it out for themselves. Meadens advised they contacted Skoda technical for assistance / escalation, however nothing came of this. I find it hard to believe they would have offered no advice on the matter at all, yet despite asking for copies of all communication between Meadens and Skoda, this still has not been provided. To clarify: Skoda did NOT contact me, I contacted their customer service department to escalate the matter and they contacted Meadens. Likewise, when a competitor reached out to Skoda they received authorisation to replace both tailgate struts within a week. Their last "solution" was to offer to swap parts from a donor vehicle until the fault was determined. A very reasonable solution, however no donor vehicle was available and still isn't as no one has contact me to say otherwise. We must be at well over a year now. The implication in Meadens last response that the parts were readily available and I rejected the offer is incorrect. Frankly, I don't care whether "correct procedure" has been followed. I purchased a brand new car with an extended warranty and that car has had a fault on it for nearly 3 years. Whether that's "correct" or not, it's completely unacceptable in my opinion and a disgraceful display of after sale support. You have ensured that not only will I never do business with Meadens again, but this is also the last Skoda I will ever purchase. **UPDATE FOLLOWING RESPONSE** Please don't make this personal. I don't particularly want to drag this out anymore than you do but we both know that your ORIGINAL response included my car registration, which is why I was forced to delete it after taking screenshots. While I appreciate you removing certain details before reposting, I dont appreciate being called a liar.

We've purchased a few used cars over the past decade from Meadens as well as using them for services and we wouldn't go anywhere else. They have always given great, honest advice when helping to choose a vehicle and always had our best interests at heart. Tom goes the extra mile to help customers and was no different recently when advising us on swapping in our knackered run around for a lovely used Seat Mii and discussing different payment options. Thank you!

Had a wonderful experience with Meadens getting my second car since passing! Test drive route is absolutely beautiful and in my opinion is a massive sale factor, I had the delights of Will as my dealer and I can say he was brilliant! Showed me all the hidden secrets of my car and gave a detailed description of the car I was buying. Will answered all my questions and overall was a lovely person to buy from! Thanks guys! 😃