Reviews for NEW PARK MANOR, BROCKENHURST

5/5 from Amy
3 years ago
New Park Manor you are charming! Your team are attentive, interactive and genuine. I thoroughly enjoyed my visit, the hotel is to a high standard. Clean, well thought of social areas for adults and kids, views, deers, horses on the ground - all perfection for a country retreat. Lovely spa with an incredible spa team, talented therapists, plenty of room to use the spa facilities. I could not fault our visit and we look forward to the next. Thanks for adding to our family Christmas time.
5/5 from Lionel
3 years ago
5 star because the hotels culture is really go the extra mile. Some of the staff seem infinitely patient, which is really appreciated with so many toddlers and newborns around! The rooms and some facilities were worn in places but this didn’t taint our stay, I hope that they’ll continue to upgrade the place as their family holiday business seems to be doing well. The one thing I’d like them to do is oil the doors closers and handles. The ones on our room were squeaky and could have woken our napping baby.
5/5 from Adam
3 years ago
Lovely small, friendly place. All staff have been INCREDIBLY kind and friendly towards our 5 yr old boy and 2.5 yr old girl. The kids club is excellant, the family centered activities are very considerate and the food and drinks options for all are balanced and tasty!
4/5 from Jessica
3 years ago
I’ve just got back from a wonderful stay with my dog sunny. I booked the waggy tails package for two nights. First off would love to say thank you for the complimentary upgrade to the Ash room which gave a lovely forest view with sites of …
5/5
3 years ago
We stayed at the hotel as part of a motorcycle trip to the New Forest. From the welcoming email to the moment we entered the hotel we were made to feel special guests. Our rooms were clean and comfy and the spa was welcome after a day in …
5/5
3 years ago
My family and I had a very enjoyable stay at New Park Manor.||Positives:||The staff are exceptional. Everyone of them greeted you when passing, and the dining room staff were super friendly and accomodating to us and our daughter. Cannot …
5/5
3 years ago
Clean premises and welcoming staff. Exceptional and attentive waiting staff. The food was delicious 😋 |Lovely tea, nice big pot, and loose tea leaves. I noticed milk and biscuits were available for the children, too. |Dog friendly, …
5/5
3 years ago
Lovely hotel, everyone is courteous, professional and welcoming. Facilities are all very good. Breakfast is varied and well executed. The dinner we had was tasty and generous. Bar is nicely decorated and professionally run. |Spa experience also excellent. |Nicest hotel stay I have had in a while. They do everything very well.
5/5 from amy
3 years ago
I went for a spa morning with my mum and sister. It was SO lovely and I’m fussy. The attention the team gave their area, all guests was exceptional. Lovely vibe the pools were clean and empty, so many water experiences to choose from. The massage I had with Ellie was lovely, professional and talented therapist. The changing facilities clean, simple and easy to use the lockers The lunch was delicious I had the Caesar salad and it was a good portion. Every team member we engaged with was a joy. New Park your spa and the team in it are a gem to have excellence in customer service and treatments at an affordable rate is rare! Thanks for giving us a lovely morning. I will return and I will recommend Food & drinks: Food was fresh, simple and nicely prepared.
2/5 from Gavin
3 years ago
We stayed in a forest room on the first floor for 2 nights for a family getaway. The sound proofing in the rooms is horrendous. We had people jump up and down in the above room and could hear everything. Also our toilet flush and shower head didn’t work properly. The restaurant for the family is in a conservatory area, separately from the adults. It’s tired looking and the food was bland at best. We had tea stains in our cup and we were told it was ‘like that’. Also it’s ridiculous overpriced especially when you can get a much better meal down the road in Brockenhurst for half the price. We asked for bathrobes which should have been in our room on arrival so we could use the pool and spa, but were told they had supply issues and had none. Overall, there is nothing ‘luxury’ about this luxury chain of hotel. The only positives were the location and service. We most definitely won’t return.